Terms and conditions

Welcome to our website. If you continue to browse and use this website you will be deemed to have read, understood and be bound by the following terms and conditions. If you are unhappy with these terms and conditions please contact us by phone on 01799 522252 or email us at customerservices@lottiemutton.co.uk

The term ‘lottiemutton’ or ‘us’ or ‘we’ refers to the owners of the website whose registered office is Alpha House 176a High Street Barnet EN6 5SZ and company number 6590087. The term ‘you’ refers to the user or viewer of our website.

When you place an order you will be asked for a few details for us to process the order, so we can email you to confirm receipt of order. A contact phone number is required to enable us to contact you with any problems with the order or delivery. Our contract of sale will begin when we have received, processed and dispatched the order to you. Title to any goods will transfer to the customer or their agents once payment in full has been received by lottie mutton Ltd

We aim to deliver your goods within 5-10 working days from order, but generally they will arrive with you sooner.

Standard UK mainland delivery [excluding furniture]: £5.95

Furniture delivery charge, contact customer services on 01799 522252 for a quote or email customerservices@lottiemutton.co.uk

A supplement may be charged for deliveries to non UK addresses and the Highlands & Islands.

International delivery charge, contact customer services on 01799 522252 for a quote or email customerservices@lottiemutton.co.uk

Gift Wrapping

If you choose the gift wrap service we automatically remove the price labels.

We are happy to exchange or refund any item you are not happy with or in the unlikely event that a parcel arrives damaged or faulty. We ask you to notify us that you are returning the goods within 8 days of delivery by email at customerservices@lottiemutton.co.uk or phone on 01799 522252 Monday to Saturday 9.30am-5pm

Once you have contacted us, please ensure that you include the Returns Slip within the parcel. . Items must be returned complete with the original packaging within 14 days of receipt to qualify for a refund. You will be issued with a credit note for any items returned after this time. Please ensure all items are wrapped securely and we recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us

We cannot accept liability for goods lost or damaged in transit.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card. Please note that we are not responsible for return postage.

The returns address is:
lottie mutton
45 King Street
Saffron Walden
CB10 1EU

Should you wish to cancel your order prior to dispatch, please contact us by email at customerservices@lottiemutton.co.uk or phone on 01799 522252.

If your order has already been dispatched we will be more than happy to offer you an exchange or refund, subject to our returns policy, please note that we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

If something is temporarily out of stock, it can be ordered over the telephone provided it is due to be back in stock within one month.

Only one promotional code can be used at any one order. Promotional codes cannot be used for sale or clearance items.

The website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify we endorse the website nor have any responsibility for the content of the linked website.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reported on this website which are not the property of, or licensed to us, the operators are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or criminal offence.